Route: London Heathrow Airport to Paris CDG
Departure date and time of flight: 10:20am on the 7th December 2009
1h 20 minutes
Punctuality of the flight:
The flight was delayed taking off by around 20 minutes due to the normal traffic at London Heathrow Airport. Nevertheless, we arrived at Paris around 5 minutes early (because the actual flying time was only around 30 minutes).
Any baggage issues:
I was taking Air France on this connecting flight to Hong Kong via Paris CDG. So I was aware that I had any baggage issues UNTIL I arrived in Hong Kong. Apparently Air France is famous for losing people’s bags on connecting flights’! (I found this out from a lot of other passengers’). My baggage arrived 4 days late in Hong Kong- by which time I had no choice but to go on shopping at Air France’s expense. It was an interesting experience to be able to go on a shopping spree while on a press assignment!
Comments on the check-in staff and any issues:
Ahh...I arrived around 10 minutes late for check-in (due to the London Traffic!)...but they still allowed me to check in. I was taking Air France on this connecting flight to Hong Kong via Paris CDG. So I was aware that I had any baggage issues UNTIL I arrived in Hong Kong.
Comments regarding the pre-meal service:
Just the usual drinks service (tea/coffee). I asked the air hostess if there were any cakes/biscuits’, to which she replied “Ohh...you are hungry is it?...Paris is only 30 minutes away you know?”. This was an unprofessional way to answer a paid passenger of a big airline company such as Air France. It was not expected and an unwanted remark. Later on she apologised for her remarks.
Comments regarding the first meal:
Just a simple (yet hot) croissant.
Comments regarding the in-flight snacks (if any):
Comments on the in-flight system (if any):
Comments of professionalism of the cabin crew:
Please see my comment regarding the air hostesses remark regarding the pre-meal service.
Improvements that could be made:
Perhaps Air France needs to make sure its baggage handling system is up to scratch!
Comments on the interior of the aircraft (including seat comfort):
All of Air France’s seats are beautifully covered with seat covers that are coloured in blue, red and white (representing the national flag). The planes are clean and well maintained.
Overall rating 1-10 (worst-best): 8 (the quality of the seats let down the flight
About Airline PR
This is a special section on Airline Branding, and Airline Public Relations written by me on all the flights I have been fortunate enough to have been on. These are not records taken from somewhere else, but are actual flights I have been on. Most of the flight trips are officially sponsored by the airline companies in order to promote their certain routes, and aircraft. Airline promotion and PR related work in the aviation industry is one of my expertise.
Watch exclusive videos below taken in the cockpit of a Boeing 777-300ER in-flight over Chinese Airspace.
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B777-300ER Cockpit Video 1
B777-300ER Cockpit Video 2
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