Route: London Heathrow to Frankfurt Main
Departure date and time of flight: 20th February 2010 at 06:20am.
Flight Number: LH4743
Flight duration: 1h 55m (Includes the 20 minute delay at Heathrow- not the airline’s fault)
Aircraft type: Airbus A321-200
Punctuality of the flight:
Departed half an hour late because someone accidentally switched off the underground fuel supply at Heathrow, and apparently there were only two emergency fuel trucks at a big airport such as Heathrow. So, therefore the plane landed about 20 minutes late (Captain flew fast!).
Any baggage issues:
Yes, for some reason my luggage did not arrive on the flight! There were only 3 people with luggage on the flight, and mine was the only one that was left behind in London. It arrived on the next flight, and Lufthansa arranged it to be sent to my hotel. Although I did not, luckily, need to use it, Lufthansa gave me a Star Alliance Men’s grooming pack which contained the following:
1. Complimentary white “Star Alliance T-Shirt” (XXL, but hey I never had to wear it!)
3. Toothpaste (Colgate)
4. Anti-Perspirant (Nivea)
5. Schick shaving cream bottle
6. Laundry detergent
7. Shaving blade
8. Cotton buds
9. Neutrogena face wash
10. A nice plastic bag
Comments on the check-in staff and any issues:
My flight was one of the first ones out of Heathrow, so there was not that much hustle and bustle as one would expect at Heathrow. The staff were very polite, professional and assisting.
Comments regarding the pre-meal service:
Choice of drinks (Standard- tea, coffee, orange juice, apple juice, lemonade or Coca Cola)
Comments regarding the first meal:
Choice of either a cheese and ham sandwich or an egg and salad sandwich. I chose the cheese and ham sandwich. On such a short flight, one cannot really ask for more!
Comments regarding the drinks service:
A second round of drinks were offered after the sandwiches.
Comments regarding the in-flight snacks (if any):
Comments regarding the second meal (if any):
Comments on the in-flight system (if any):
Comments of professionalism of the cabin crew:
Very professional and polite. This was especially true during the delay at Heathrow Airport when most of the passengers with onward connections from Frankfurt were worried about missing their connecting flights. The Lufthansa cabin crew were calm, and dealt with the issue in very professional manner- reassuring passengers of arrangements made in place by Lufthansa in case they missed their flight.
Improvements that could be made:
This was a great flight, and on such a short flight, it is difficult to find any faults. Everything was just fine.
Comments on the interior of the aircraft (including seat comfort):
The A321 has a standard 3-3 configuration for Economy Class and 2-2 for Business Class. Lufthansa has a clean and fresh looking interior. The airlines colours of yellow and navy blue are portrayed on the design of the seats.
Lufthansa German Airlines livery:
The Lufthansa livery featured on all the aircraft consists of a navy blue coloured fin with a bright yellow encircled stylized crane in the middle. The fuselage belly of the aircraft is coloured grey while the rest of the aircraft is finished in a brilliant white. The words Lufthansa appears at both sides of the front fuselage in navy blue. A smaller and navy blue version of the encircled stylized crane is also displayed just behind the cockpit windows. The engines are coloured in a light grey colour.
The trademark Lufthansa logo, an encircled stylized crane in flight, was created in 1918 by Otto Firle. It was part of the livery of the first German airline, Deutsche Luft-Reederei which was known as DLH. In 1926, Deutsche Luft Hansa adopted this symbol, and in 1954, Lufthansa expressed continuity by adopting it.
The original creator of the name Lufthansa is a certain F.A. Fischer von Puturzyn. Lufthansa was the name given to the airline, which was a direct result from the merger of Junkers' airline (Luftverkehr AG) and Deutscher Aero Lloyd.
Overall rating 1-10 (worst-best):10
About Airline PR
This is a special section on Airline Branding, and Airline Public Relations written by me on all the flights I have been fortunate enough to have been on. These are not records taken from somewhere else, but are actual flights I have been on. Most of the flight trips are officially sponsored by the airline companies in order to promote their certain routes, and aircraft. Airline promotion and PR related work in the aviation industry is one of my expertise.
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