...a great man in Hammersmith. I know very well from my time while working at the Walt Disney company in Shanghai and Suzhou how much important it is to provide excellent customer service....it could be a smile, a hello, a greeting by addressing your first or second name (The Ritz-Carlton way!) or just a simple genuine gesture or action that speaks volumes and effectively says "Thank you...you're a valued customer and we want you to come back to us." This barista (he was too shy to have his photo taken) at a Starbucks store went one step ahead and asked me for my name and wrote it in a stylish signature. THIS is what customer service is all about. Will be back for sure.
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Here I share my thoughts
and experiences during
my travels, and how some things have affected my life as an expat and world traveller. Travelling is about capturing that moment in life. Every word, view and opinion on this page is that of Navjot Singh - except where indicated. The most recent is at the top. Scroll down to read the archive. Or search using CTRL+F (COMMAND + F) and enter a keyword to search the page. Just some of the stories you never heard before.
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