My wife and I would like to give a special thanks to Hong Kong based Passenger Services Officer, Ms. Koyi Wong from Cathay Dragon. After our flight was delayed from Shanghai Pudong to Hong Kong, we evidently ended up missing the HKG-KUL flight as well. Ms. Koyi Wong went out of her way to help us get not only onto our next flight, but also to make sure that our luggage arrived safely onto our next flight from Kuala Lumpur to Langkawi (which was with Malaysia Airlines on a different ticket).
Koyi is a customer service professional extraordinaire, and in all my travels so far I have never come across an airline personnel who genuinely goes out of their way to help passengers. If it was not for her, we would have missed our flight to Langkawi from KL and it would have occurred us extra charges and delays etc. She deserves a special mention in your company newsletter or similar communication materials and I hope she can become more successful in her career and life. There are some truly amazing people in the aviation industry and Ms. Koyi Wong is definitely one of them. Amazing human. I did not take her photo, but here is a photo of her badge, which she quite rightly deserves to wear with sheer pride. People like Koyi ALL work for airlines (except for the ones who work in hospitals...or ambulances...or rescue helicopters etc.). My hats off.
Time to go back to Shanghai (via Hong Kong)...def will beat DHL to get my parcel to the British Embassy- as that would have taken 3 days...quickest turnaround...12 hours of running around London getting errands done (including a quickfire shopping trip to Harrods) and 8 hours of bliss sleep thanks to a great book by James (read his book...perfect for long-haul flights and short stopovers!). Ciao London...
The Chinese city of Shenzhen can be seen in the background as we take off from Hong Kong Airport (heading to Kuala Lumpur). It is always a sad feeling when I leave China or Hong Kong...Shenzhen and Guangzhou have a special place in my heart. I have so many memories in these cities. With this flight, while the take-off was fine, I was praying that my ears didn't blocked again!: Photo Copyright Navjot Singh
Just when I thought that I would be back in the UK for good, I was whisked back to Shenzhen (China) for a short fixed-term project for a company called DJI, the world's leading manufacturer of civilian drones.
After arriving at Hong Kong airport in the afternoon (around 4pm), it took me a further two hours to cross the border. Usually it should take around an hour, but had to wait for a coach with my four pieces of luggage (each weighing 23kg). Having left cold London, I arrived in a hot, humid and wet (raining) Shenzhen. My first meal was a chicken with rice from the local Yoshinoya Japanese restaurant in Ke Ji Yuan: Photo Copyright Navjot Singh
Flying from Hong Kong to Singapore with United Airlines, Boeing 777. After departure from 07L, the aircraft made a right-hand turn back towards Vietnam...passing around 3,000 feet and rapidly climbing, we passed Hong Kong Disneyland. I took a similar photo back in 2013 when I flew from Hong Kong to Abu Dhabi as shown here.
OK, the good thing about the Hong Kong Regal Airport Hotel is that it is located right next to the airport terminal, within a 2-minute walking distance. Apart from that, I can think of quite a few other good airport hotels around the world that are good or perhaps ever better (Hilton Heathrow, Marriott Heathrow among others). Though, in my experience, it is perhaps just a bit better than the Shanghai Pudong Dazhong Airport Hotel. Most importantly, I'm not complaining because it does do the job in any case of providing a peaceful sleep in a quiet room.
The Aircraft Dispatch Engineer (left hand side), stands level with the flight deck side window, but clear of the spinning engines' intakes (don’t want to get sucked in!), and holds up the nose gear steering pin for the benefit of the pilots to see before waving goodbye. He is not saying “Chocks away, chaps!”, but the meaning is something on similar lines. Attached to the pin is a long red tape with the words 'Remove Before Flight' written in large white letters. The pin is necessary to prevent un-commanded movement of the nose wheels during the pushback phase from the aircraft stand. If the pin is not removed then the gear will not retract, which, in the past, has resulted in embarrassment for pilots in a number of airlines (you can Google it!). It means dumping enough fuel to prevent an overweight landing, then returning to land. This can cost an airline millions of dollars (US), cause unnecessary delays, cause extra stress/pressure to the pilots and make a lot of passengers unhappy and worried- none of which any airline or pilot wants. Aircraft can usually take-off with a much greater weight than they can comfortably land. So, for example the Airbus A380 (and I believe the Boeing 787, too) can always land at its maximum take-off weight in an emergency, but it’s very stressful on the brakes and hence can cause tyre bursts.
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