...a great man in Hammersmith. I know very well from my time while working at the Walt Disney company in Shanghai and Suzhou how much important it is to provide excellent customer service....it could be a smile, a hello, a greeting by addressing your first or second name (The Ritz-Carlton way!) or just a simple genuine gesture or action that speaks volumes and effectively says "Thank you...you're a valued customer and we want you to come back to us." This barista (he was too shy to have his photo taken) at a Starbucks store went one step ahead and asked me for my name and wrote it in a stylish signature. THIS is what customer service is all about. Will be back for sure.
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Here I share my thoughts
and experiences during
my travels, and how some things have affected my life as an expat and world traveller. Travelling is about capturing that moment in life. Every word, view and opinion on this page is that of Navjot Singh - except where indicated. The most recent is at the top. Scroll down to read the archive. Or search using CTRL+F (COMMAND + F) and enter a keyword to search the page. Just some of the stories you never heard before.
The NAVJOT-SINGH.COM web blog is separate to this web site....Click blog, which may
not be visible in some
countries due to local
so in those cases this
weblog may be read. The weblog also includes some of my press trip reports- most of which are not published on the official blog because of copyright issues. The weblog also contains articles that may be associated directly with a PR trip for a country, airline or a hotel. These are PR reviews done in relations with various companies.
If you are an investor or a trend watcher then you may find this website useful as investing has a lot to do with personal observations and finding the ideal trend or next big thing. The average human on the street frequently knows far more about the state of the economy than politicians, university professors, subject matter experts, and financial analysts who seldom travel, or if they do so, only from one hotel to another hotel! The pulse and vibrancy of an economy is nowhere more visible than on a country's streets.
All photos and words
are © Navjot Singh unless stated. Photos taken by others or by agencies are appropriately copyrighted under the respective name. No photo or word/s may be taken without the prior written permission by the author (i.e. Navjot Singh). All Rights Reserved.