When your fiancée is flying from London back to her hometown in China for Chinese New Year and in order to prepare for our wedding (which is on Chinese New Year itself!), you want to do something to make her trip extra special. Unfortunately because of logistical and personal reasons, I could not go on the same flight as her, and will be joining her a week later in Yangzhou. So, I passed a kind request to the lovely team in the PR department at British Airways to see if they could do something. I was hoping that the Captain would make an announcement, but the wonderful crew of flight BA169 from London to Shanghai exceeded all expectations. Not only did they upgrade her to Business Class (known as Club World at BA), but she was given a surprise congratulatory announcement in-flight. I could only wish I was there, but what a flight she had. Great stuff. Massive thanks to the Senior Purser, Captain and the whole operating crew of BA169, and of course, the ground staff at BA's head office in London. You guys are amazing. The perfect customer service that one can ever hope for.
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