Facing the famous Shenzhen Convention & Exhibition Center and opened only in 2009, the 282-room Ritz-Carlton, Shenzhen is located in a prime spot of Shenzhen’s CBD area in Futian district. Effectively this is where the future of Shenzhen is to be found, and the Ritz-Carlton group could not have chosen a better site. The only thing that one may find confusing is that from the outside it just looks like a normal tall building with very little exterior design or architectural element added to it. In a nutshell, from the outside it looks exceedingly boring and not quite the posh hotel one may be looking for. It’s a shame that such a lovely well known high quality brand has not capitalized on using the finest of designs or architectural elements to make this building stick out like a sore thumb. However, once one steps inside then it’s another story altogether. Inside you’ll truly feel that this is the authentic Ritz-Carlton experience. As the hotel’s motto goes, it’s a true “Oasis of Luxury”, slap bang in the middle of China’s newest city.
Shenzhen is perhaps China’s fastest growing city both economically and demographically. Effectively you can go away for a week and once you return there is bound to be some dramatic change in either the skyline or the infrastructure. Way back in 2003 when I first arrived in Shenzhen nobody would probably have heard about the Ritz-Carlton brand, and if someone had told me that there is going to be a Ritz-Carlton hotel situated in Shenzhen in 2009, I would not have believed them because even though it seems like a short time span, but at that time it would be hard to imagine if anybody from Shenzhen would have been able to afford to stay at a brand such as the Ritz-Carlton,. But change of the rapid times and look what we have placed slap bang in the middle of Shenzhen’s CBD, a fascinating luxury 5-star hotel that outshines in every department possible.
Another ideal mark about the Ritz-Carlton, Shenzhen is that it’s located only around a 45-minute drive to Hong Kong airport, and around a 30-minute drive to Shenzhen airport. The first thing you notice is that this is a something special that has been bought to Shenzhen. All of the hotel’s 282 rooms and suites achieve new levels of luxury and sophistication. All the rooms are equipped with the latest technology, including a fully integrated TV and internet system, with video on demand, satellite television and high speed internet. For the most luxurious experience, why not pamper yourself in one of the suites where all the rooms offer a balcony that offers stunning views across Futian.
The Ritz-Carlton, Shenzhen is also a one-stop shop for living, working and chasing the essential pleasures of life. The rooms are all strongly Chinese in design and Feng Shui but also very much international at the same time; with lush furniture and pampering bedrooms adding marvellous indulgence to every unit. Perhaps you would like to have a look at the TV menu, which looks rather like an Emperor’s scroll, and hence will make you feel like an Emperor too.
Luxury toiletries in the Club floor rooms and suites are provided by the well known Italian designer brand, Acqua Di Parma. There is a dedicated coffee machine as well that provides freshly brewed coffee by Nespresso. Now, that is sheer luxury to enjoy in a young and dynamic city such as Shenzhen.
Tribute has to be given to the Swiss-born General Manager of the Ritz-Carlton, Shenzhen, Mr. Iwan Dietschi who has done a tremendous job in training and coaching his staff on how a perfect luxury customer service should be provided to people in China. It’s a challenge to find the right quality of staff that fit the criteria of The Ritz-Carlton brand anywhere in the world, but even more so in an emerging market such as China. In China you can have the most luxurious brand in the world, but if the quality of the service and the customer service from the staff is not matchable to that brand name then it is quiet essentially a waste of time and money for the corporation. Mr. Dietschi, a native from Lausanne and who has worked in Ritz-Carlton hotels world-wide, has fought that challenge well. Examples of this are evident everywhere in the hotel from the cleaning staff right the way through to the check-in staff. Every staff member greets the customer before the customer greets the staff member, everyone speaks excellent quality of English where there are no misunderstandings between customers and staff, every staff member understands western culture and etiquette well, and the staff never forgets what the customer ordered, and these are some of the true hallmarks of a high quality service.
Altogether there are seven dining options of which the Paletto (Italian cuisine) and the Xingli (Cantonese cuisine) restaurants are the jewels of The Ritz-Carlton, Shenzhen when it comes to spoiling yourself to luxury food and wine. Both have a different flavour when it comes to the authentic environment that reflects the cuisine that they are serving, though both venues are romantic, peaceful yet laid in a contemporary setting. The lobby lounge is the place in Shenzhen for business deals to be made over a drink or two. People in the city are starting to realise that The Ritz-Carlton, Shenzhen is the place to be and be seen at.
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