Route: Geneva International to Amsterdam Schipol
Departure date and time of flight: 18:00pm on 16th of February 2008
Flight Number: KL1932
Flight duration: 1h 20m
Class: Economy Class
Aircraft type: Boeing 737-400
Punctuality of the flight:
The flight departed on time and landed around 5 minutes early at Amsterdam.
Any baggage issues:
No issues- the bags arrived on time and in one piece.
Comments on the check-in staff and any issues:
No check in issues at Geneva. Everything went smoothly as possible. The time taken from the check in process to the gate took around 20 minutes.
Comments regarding the pre-meal service:
Just drinks, including wine. I choose “Terra Andina Red Wine” and a miniature can of orangeade.
Comments regarding the first meal:
Just a packet of the KLM Trademark “TUC” cheese miniature biscuits and a small chocolate cake ("Prince" brand). They were so good that I asked for another one! It was the only food available on this short flight!
Comments regarding the drinks service:
A second round of drinks were offered after the meal. Including “Terra Andina Red Wine” and soft drinks.
Comments regarding the in-flight snacks (if any):
Comments regarding the second meal (if any):
Comments on the in-flight system (if any):
Comments on the professionalism of the cabin crew:
One of the cabin crew members clearly seemed to have had a bad day at the office as she was seen asking a passenger seated two rows in front of me: “Sir, do you speak English?”. To which the passenger in question spoke back deliberately to challenge the question and said in clear English “No, I speak whatever you speak!”. The air hostess continued: “Sir, I am asking you, do you speak English? Please put on your seat belt, OK?, thats all I am asking”. After this remark, there seemed to be a certain heated exchange for around 5 minutes before another cabin crew member calmed things down and apologised to the passenger on behalf of the rather tired and rude cabin crew. I was very surprised and shocked to witness this on a flight as I have never come across a situation where the cabin crew actually are rude to the extent that they challenge the passengers! The rest of the flight seemed to be fine.
Improvements that could be made:
Comments on the interior of the aircraft (including seat comfort):
The Boeing 737-400 is part of the Boeing family of aircraft, and is one of the smallest versions of the type. The seat configuration is 3-3 in an all Economy Class layout. The interior design is based on the “Royal Dutch Blue” colour scheme.
Overall rating 1-10 (worst-best): 6
About Airline PR
This is a special section on Airline Branding, and Airline Public Relations written by me on all the flights I have been fortunate enough to have been on. These are not records taken from somewhere else, but are actual flights I have been on. Most of the flight trips are officially sponsored by the airline companies in order to promote their certain routes, and aircraft. Airline promotion and PR related work in the aviation industry is one of my expertise.
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B777-300ER Cockpit Video 1
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