China Southern Airlines has retired its last two Airbus A380s, marking the type’s complete exit from the Chinese market after more than a decade of operations. 
In its half-year financial report, the Guangzhou-based carrier – China’s only A380 operator – says it exited the two aircraft during the first half of 2023. 

In February 2022, reports emerged that the airline was looking to dispose of its A380s by the end of that year, after chalking up heavy losses in the years of operation. 

In April 2021, a senior airline executive said China Southern was reviewing the future of the type, acknowledging the uncertainty about the international recovery, coupled with high operating costs. 

The airline’s first A380 was delivered in 2011, three years later than original projections, and began flying to Los Angeles in 2012. China Southern was said to be incurring millions of dollars in A380-related losses, before a change in scheduling helped the type generate profits. 

On some flights, China Southern also deployed the A380 on domestic flights, and I had the pleasure of reviewing one of these flights from Beijing to Guangzhou. The authentic China Southern service was world-class, but the sad part was that the cabins were not even half full. I recall on my flight, it only seemed like maybe 100 seats were filled, and mostly in Economy Class. How do you make profit out of that?

Route: Chongqing International Airport to Shenzhen Airport

Departure date and time of flight: 17:20 on 10th August 2015 (delayed by five hours, and arrived at 2am into Shenzhen)

Flight number: QQ8141/CZ8141 (code share with China Southern, but using a Chongqing Airlines plane)

Flight duration: 45 minutes

Class: Economy Class

Aircraft type: Airbus A321

Punctuality of the flight:
 
The flight departed around five hours late, and arrived at around 2am in Shenzhen
 
Top Tip: Try not to fly when you have a cold. I made the fatal mistake of doing so, and ended up with the worst ear blockage ever. As soon as we started our decent into Chongqing, my hearing just went, and with exceedingly painful results. The consequences were that I sought to get a doctor’s advice as soon as we landed in Chongqing- and that didn’t help either (because I had a cold). It also didn’t help that I had a connecting flight to Shenzhen the same evening, and two days after that I was due to fly to Kuala Lumpur, and then Kathmandu (high-altitude again!). The only solution was to go to the hospital in Shenzhen and get my ears cleared using sound therapy, and to take a dose of antibiotics throughout my time in Kuala Lumpur and Kathmandu (before flying long-haul to London).

Any baggage issues:
 
I had a large backpack, weighing around 12kg, which I checked-in as hold luggage. This was the first time I had taken a trip with a backpack, and without much hand luggage.

Comments regarding the pre-meal service:

None

Comments regarding the first meal:

Just a bottle of water, and two plain buns.

Comments regarding the drinks service:

Selection of various drinks.

Comments regarding the in-flight snacks (if any):

None
 
Comments regarding the second meal (if any):

None
 
Comments on the in-flight system (if any):

None

Comments on the interior of the aircraft (including seat comfort): 

This Airbus A321 aircraft has a seat configuration of 3-3 with an all Economy Class seat set up. 

Route: Shenzhen Baoan International Airport to Zhangjiajie International Airport

Departure date and time of flight: 20:00 on 2nd August 2015

Flight number: CZ3991

Flight duration: 1 hour 30 minutes

Class: Economy Class

Aircraft type: Airbus A320

Punctuality of the flight:
 
The flight departed on time and landed on time. Zhangjiajie airport is located on the banks of the enormous Tianmen Mountain and is surrounded by mountains from all corners. Coming into land at night is quite an experience for the passengers, and I am sure it is an experience for the pilots, too. The arrivals hall has no security…you get off the plane, and walk to the baggage carousel, collect your bag and off you go!  (China is safe, they say…and who’s going to attack a mountain resort!).

Any baggage issues:
 
I had a large backpack, weighing around 12kg, which I checked-in as hold luggage. This was the first time I had taken a trip with a backpack, and without much hand luggage.
 
Top Tip: If you are going to be travelling around China for a few days by yourself or even with your family, and if you don’t want to carry all that heavy luggage with you, then you can leave it with the concierge at most decent hotels (provided you are also going to be staying at that hotel!). I stayed at the Vienna Hotel in Shekou (sounds more glamorous than it is – but it does the job…complete with bed bugs!), and they let me to keep my four pieces of large luggage for a week for free. It was a massive weight off my shoulders, as that also contained my laptop. And for once in my life, I did not really dress up to fly (you have the make the effort, right?). Just a pair of track suit bottoms and a selection of quality t-shirts for the five days was sufficient for the trip. This trip to Zhangjiajie, Jiuzhaiguo and Chengdu was to hike and burn the calories and enjoy the single travelling experience. In order to prepare myself for the trip, I punished myself by hiking up Nanshan hill in Shenzhen every day for three-hours at a time to get my body in shape and ready for the hike.

Comments regarding the pre-meal service:
​
Just drinks (non-alcoholic), and including tea and coffee. 

Comments regarding the first meal:

A box containing lots of biscuits in all shapes and sizes...as well as a pickle to put on the crackers (who eats crackers with pickles?)

Comments regarding the drinks service:

A second round of drinks were offered after the meal. No alcohol, but plenty of milk, coffee and tea.

Comments regarding the in-flight snacks (if any):

None
 
Comments regarding the second meal (if any):

None
 
Comments on the in-flight system (if any):

None

Comments on the interior of the aircraft (including seat comfort): 

This Airbus A320 aircraft has a seat configuration of 3-3 with an all Economy Class seat set up. The plane was clean and the toilets were clean too. It was not full at all. Not bad a flight after all. The crew were friendly, too.

Route: Hangzhou International Airport to Guangzhou Baiyun International

Departure date and time of flight: 08:20am on 26 April, 2015

Flight number: CZ3820

Flight duration: 2 hours 10 minutes

Class: Economy Class

Aircraft type: Boeing 737-700

Punctuality of the flight:
 
The flight departed on time and landed on time.

Any baggage issues:
 
No issues- the bags arrived on time and in one piece.

Comments regarding the pre-meal service:

Just drinks (non-alcoholic), and including tea and coffee. 

Comments regarding the first meal:

A box containing a simple bun, bread roll with pickles, an orange slice and a packet of apple crisps

Comments regarding the drinks service:

A second round of drinks were offered after the meal. No Alcohol, but plenty of milk, coffee and tea.

Comments regarding the in-flight snacks (if any):

None
 
Comments regarding the second meal (if any):

None
 
Comments on the in-flight system (if any):

None

Comments on the interior of the aircraft (including seat comfort): 

The 737-700 plane has a seat configuration of 3-3 with an all Economy Class seat set up. The plane was clean and the toilets were clean too. It was not full at all. Not bad a flight after all. The crew were friendly too.

Route: Hangzhou Xiaoshan Airport to Guiyang Airport

Departure date of flight: December 31 2014, 7pm

Flight number: CZ6170

Flight duration: 2 hours 40 minutes

Class: Premium Economy Class

Aircraft type: Boeing 737-800
 
Punctuality of the flight:
 
The flight departed on time on a rainy and dark evening in Hangzhou. This was rare because even under normal weather conditions, most flights are delayed in China, and for the flight to depart to depart on time during rain was something to cheer about, I guess.  

Any baggage issues:
 
No issues- I only had hand luggage.

Comments on the check-in staff and any issues:

No check in issues. Everything went perfectly smoothly at check-in at Hangzhou Airport. The check-in gates for domestic flights to second and third tier cities, such as Guiyang are located in the A-section of the departures building (though this may change later). For an airport the size of Hangzhou, it is somewhat underused and quieter than it should be (the international departures terminal is practically dead quiet 80% of the time).

Comments regarding the pre-meal service:

Herbal Chinese tea, orange juice and some other drinks, including tea and coffee. 

Comments regarding the first meal:

For this two-hour flight, a choice of two dishes (Chinese) for dinner. One was noodles with seafood, or chicken with rice. I opted to take the chicken with rice.
 
The main hot dish contained delicious rice, along with various bits of chicken cubes- quite edible for a short-haul flight.
 
A tray containing the following was included:

1. A couple of buns
2. A packer of Chinese crackers (herbs sprinkled on them)
3. A small pot of mineral water offered by Bilin.
4. Vegetables cut.

 
The above dishes were accompanied with tea or coffee (and beer if needed).
 
Comments regarding the drinks service:

A second round of drinks were offered before (orange juice and water), during, and after the meal. Plenty of milk, coffee, and tea. There was also local Yanjing beer (Guangzhou brand).

Comments regarding the in-flight snacks (if any):

None

Comments regarding the second meal (if any):

None

Comments of professionalism of the cabin crew:

The cabin crew seemed proud to work for China Southern Airlines, and were very welcoming.

Comments on the interior of the aircraft (including seat comfort): 

The China Southern Airlines Boeing 737-800 uses:
 
Economy Class/Premium Economy Class seats have a pitch of 32 inches, and a width of 18 inches
First Class seats have a pitch of 38 inches, and a width of 21 inches

Overall rating 1-10 (worst-best): 10

Route: Hangzhou Xiaoshan Airport to Chongqing International Airport

Departure date of flight: 28 December 2014

Flight Number: CZ8180

Flight duration: 2 hours 40 minutes

Class: Economy Class

Aircraft type: Airbus A321
 
Punctuality of the flight:
 
The flight departed around five minutes late due to heavy air traffic control around the Hangzhou area because of fog. Once we got started there was hardly any sign of any delays, and it actually turned out to be a smooth flight.

Any baggage issues:
 
No issues- I only had hand luggage.

Comments on the check-in staff and any issues:

No check in issues. Everything went perfectly smoothly at Hangzhou Airport. The best way to ge

Comments regarding the pre-meal service:

Just drinks, and including tea and coffee.  

Comments regarding the first meal:

For this two-hour flight, a choice of two dishes (both Chinese) for dinner. One was noodles with beef, or pork with rice. I opted to take the pork with rice.
 
The shredded pork and the white rice tasted delicious. China Southern Airlines in-flight catering has improved a lot in recent years.
 
A tray containing the following was included:
 

1. A packet containing pickles
2. A small pot of mineral water offered by Bilin.

 
The above dishes were accompanied with tea or coffee (and beer if needed).
 
Comments regarding the drinks service:

A second round of drinks were offered before (orange juice and water), during, and after the meal. Plenty of milk, coffee, and tea.

Comments regarding the in-flight snacks (if any):

None

Comments on the professionalism of the cabin crew:

The cabin crew seemed proud to work for China Southern Airlines, and were very welcoming.

Comments on the interior of the aircraft (including seat comfort): 

The brand new A321 aircraft belonging to China Southern Airlines had a seat configuration of 2-2 in First Class, and a configuration of 3-3 in Economy Class. The plane was very clean, felt fresh, and the toilets showed signs of a new plane out of the factory.
 
Economy Class seats have a pitch of 32 inches, and a width of 18 inches (139 seats)
First Class seats have a pitch of 38 inches, and a width of 21 inches (20 seats).

Overall rating 1-10 (worst-best): 10

Delighted that my image of the windows of a diaolou in Kaiping (Jiangmen, China) was chosen for the cover of nihao (December 2013 issue), the in-flight magazine for China Southern Airlines.

Based out of Guangzhou Baiyun Airport in China's southern Guangdong Province, China Southern Airlines is the world's sixth-largest airline measured by passengers carried (on average around 8 million passengers per month in 2013), and Asia's largest airline in fleet size and passengers carried.

China Southern Airlines was formed on 1st July 1988 and is one of the three major carriers in China. The airline’s hub is at the ultra-modern Guangzhou Baiyun International Airport- which has in time become China’s 3rd busiest airport, as well as becoming a major international passenger and cargo hub . China Southern Airlines has 450 aircraft, including 4 Airbus A380-800 aircraft, the largest aircraft in the world. The airline has 4 of the 787 Dreamliner on order, which should commence service in late 2012. The airline has also got another 126 aircraft on order at the time of writing. China Southern is a proud member of SkyTeam and together the 16 member airlines offer its 384 million annual passengers a worldwide system of more than 14,500 daily flights covering 958 destinations in 173 countries. In 2010, China Southern Airlines reported a net profit of CNY5.8 billion ($883 million). In 2011, China Southern Airlines earned four-star status from Skytrax, the world’s most prestigious airline performing evaluation organization.

China Southern ordered five A380s in April, 2005, becoming the first A380 client in China. China Southern Airlines is the seventh A380 operator. In October 2012, China Southern Airlines started using the A380-841 on the Guangzhou to Los Angles route, and also started using the A380 on the Guangzhou to Shanghai Pudong route as a test route. The fifth and final A380 aircraft for China Southern Airlines will be delivered in late 2012 or early 2013.   

The configuration for the domestic flights is that the First Class suites are known as ‘Deluxe First Class’, and the Business Class is known as ‘First Class’. For international flights, such as the Guangzhou to Los Angles route, China Southern Airlines will use the First Class and Business Class as names for the respective cabins on the Airbus A380. At the moment of writing there are 2 daily flights between Guangzhou and Beijing (and vice-versa).

I decided to check out their brand new Business Class cabins (known as First Class on the domestic route) of this brand new aircraft that just entered service in September with the airline.

Route: BEIJING CAPITAL (PEK) – GUANGZHOU BAIYUN (CAN)

Departure date and time of flight: November 2012

Flight number: CZ3104 (ICAO callsign: “China Southern 3104 heavy”)

IATA Code: CZ

IACO Callsign: CHINA SOUTHERN

Flight duration: 2 Hours 15 minutes

Class: FIRST CLASS

Aircraft type: AIRBUS A380-800 (4 aircraft in service)

Aircraft delivery date to CZ: 14th September 2012

Aircraft registration: B-6139 (first flight 26th March 2012)

Engines: 4 x Rolls Royce Trent 970

Aircraft Serial Number: 88

Frequent flyer programme:  Sky Pearl Club

Seat configuration for this aircraft:

First Class (known as deluxe first class on domestic routes): 8 Suites in a 1-1-1-1 configuration
Business Class (known as first class on domestic routes): 70 seats in a 1-1-1-1 configuration,
Economy Class: 428 seats in a 3-4-3 configuration (lower deck), and 2-4-2 configuration (upper deck)

Any baggage issues:

China Southern Airlines flies from Terminal 2 at Beijing Airport. Terminal 2 has been designated as the terminal used by airline companies that are members of the SkyTeam Alliance. First and Business Class passengers have a separate checking-in area which makes the whole experience a quick, smooth and hassle free one. After checking-in First and Business Class passengers can have the special privilege of walking on the red carpet that leads to a separate security and customs area just for First and Business Class passengers. The whole process from check-in to the airline lounge and gate takes around 10 minutes at the most. It’s very convenient. Gate 21 is specially used for the Airbus A380-800 flights from Guangzhou to Beijing. Terminal 2 has two sections, a domestic flights section and an international flights section. 

Each piece of checked baggage may not exceed 50kg in weight and 40*60*100cm in dimension. For the domestic routes, every piece of check-in baggage cannot exceed 50kg and must be under a volume of 40x60x100cm; for international or regional routes, every piece of check-in baggage cannot exceed 32kg, and the total sum of the three edges of each piece should not exceed 158cm (or 62 in). Baggage not within the specified range cannot be transported unless approved by China Southern Airlines otherwise.

The free baggage allowance (including checked and carry-on baggage) for all passengers of domestic routes is: 40kg for First Class passengers, 30kg for Business Class passengers and 20kg for Economy Class passengers. Passengers with an infant-fare ticket is granted 1 kg of free baggage allowance.

LOUNGE EXPERIENCE at Beijing Capital Airport Terminal 2:

First and Business Class passengers flying with China Southern Airlines on domestic flights from Beijing Capital Airport can enjoy the usage of one of the three lounges:

·         A lounge exclusively for First and Business Class passengers
·         A lounge for China Southern Gold and Platinum members
·         A lounge for all First and Business Class passengers flying with Skyteam

The lounge offers some of the finest hot and dish dishes, as well as a whole selection of hot and cold drinks. The lounge also focuses on providing an excellent array of internet facilities (all complimentary), reading materials in various languages, and live television. Clean and spacious shower and bathroom facilities are all available should one wish to use them.

Punctuality of the flight, and route taken:

Because of the heavy traffic in Beijing, the flight departed around 2 hours late. The Captain did everything he could to bring the flight into Guangzhou as quickly as he could. Beijing Capital Airport is one of the busiest airports in the world, and certainly gets busy during the peak hours unlike some other airports around the world. However, it is also worth taking into consideration that Beijing has 3 runways, and sometimes all three are used simultaneously for take-offs or landings. So it is common to see three planes landing at the same time (each runway is spaced out by at least a mile), or likewise it’s common to see three planes taking off at the same time.

Our flight was around 60% full. While Economy Class on the lower deck and the rear of the upper deck seemed to be 100% full, the Business Class (known and treated as First Class on domestic routes) on the upper deck was only around 10% full, and the real First Class (known as Deluxe First Class) was empty (only the relief Captain was in one seat). The actual flight time was 2 hours and 15 minutes, while the total time taken including delayed was 4 hours and 15 minutes (the Captain did a fantastic job in shaving off 30 minutes by flying fast).

Comments regarding the pre-flight service:

Business and First Class passengers are offered wet towels, and a choice of welcome alcoholic and non-alcoholic drinks including apple, orange, and water.

Comments regarding the pre-meal service:

Drinks from the trolley included red and white wine. Various juices were also offered, including orange, apple, lemon, and grapefruit. There were four types of wine on offer:

Jinjue white/red wine - Chinese
Dynasty white/red wine 2008 – Chinese

I opted for the Dynasty Chinese wine to accompany my dinner.

Comments regarding the first meal: 

China Southern Airlines have taken their in-flight menu to new heights in all of their international and domestic flights (OK, some domestic flights may still be an exception, but international flights have definitely been improved). For the A380 flights, the food is much better than that offered on other aircraft. This is simply because the airline wants to showcase the aircraft and its amazing product. The recipes used have been specially developed using the ingredients that are naturally high in quality, but low in salts, sugars, oil, and carbohydrates. The chefs at China Southern Airlines have made the dishes catered for both Western and Chinese tastes in mind- and that comes evident with the flavours that explode in the mouth as you take each spoonful.

The dishes for the A380 services are specially designed and made by the chefs at the famous Beiyuan restaurant in Guangzhou. The restaurant is more famously known as Beiyuan, and began in 1928. It is now a brand synonymous with matchless Chinese fine dining. The exquisite culinary skill of their chefs is inspired by the Lingnan Cuisine. Liu Haisu, a renowned Chinese oil painter and art educator, once visited a banquet in this restaurant at the grand old age of 87. Whereupon it is known that he took a paint brush and wrote: ‘Fine taste that lingers infinitely’.

A light dinner service consisted of the following on this A380 flight:

Appetizers:

Hot spicy green soy bean salad, and sweet osmanthus, lotus root stuffed with sticky rice; and chicken jelly with lily and jasmine

What made this dish special were the carefully cut lotus root pieces stuffed with the sticky rice. You just can’t argue with the chefs at the Baiyun Restaurant. The chicken jelly tasted somewhat bland without any particular sweet, sour, or salty feel to it.

Soup:

Pigeon boiled with American ginseng and wolfberry.

My first thought when this dish came forward was, ‘pigeon?, shall I eat that?!’. In fact to my nice surprise there was not a single scent of pigeon meant anywhere- it must have all dissolved in the soup!

Entree:

There were three options for the main course, including:

Brised been tendon
Braised duck with traditional secret recipe
Peppered pan-fried bream fish

I opted for the ‘peppered pan-fried bream fish’ dish. The fish was not spicy at all, though I do dare say that it was oily. However if you blended in a nice spoon of fish, rice and vegetables then that would have been perfect.

Steamed aromatic rice accompanied the main dish.

Comments regarding the after meal drinks and dessert:

Ground coffee, and decaffeinated coffee or tea (English Tetley tea, and Chinese green tea) were also available. On top of this, there were a selection of herbal teas including green tea with jasmine, peppermint, blackcurrant, and camomile with honey.

On the A380 aircraft is a bar located on the lower deck behind the cockpit (for the Deluxe First Class passengers, and on the front of the upper deck for the First Class passengers (i.e. for the Business Class passengers if this were an international flight). The bars have various bottles of international and local Chinese wines, and spirits.   

The bar also offered the following all throughout the flight:

-       Sweet warm soup with white fungus, pear, and wolf berry
-       Fine wines, soft drinks and juices.
-       Seasonal fruit basket
-       BAXY Ice Cream

BAXY ice cream is actually very nice. It is China’s answer to Haagen Dazs, and it does an equally good job too. The warm soup is a popular Cantonese dessert dish. It does not taste too sweet, but the warmth and the texture of the wolf berry blended in with the warm pear give it a truly healthy and authentic flavour. I remember trying the same dish at the Lai Heen restaurant at The Ritz-Carlton, Guangzhou around two years ago. It was nice to try this beautiful dish on the A380 aircraft. Next to every first and business class seat there is a bottle of Chinese branded premium mineral water.

Comments regarding the second meal, and drinks:

Ground coffee, and decaffeinated coffee or tea (English tea, and Chinese green tea) were also available. Just prior to landing passengers in the First and Business Class were offered a bottle of thick yoghurt and an orange.

Comments on the in-flight entertainment system:

In-flight entertainment at China Southern Airlines has improved dramatically in the past number of years. The Personal Television (PTV) behind each seat in First and Business Class is a generous 16 inches, while in the Economy Class cabin it is 6.9 inches. There are over 400 channels offering movies, songs, serials, TV serials, and even games in at least 5 different languages (Mandarin Chinese, Cantonese, English, French, Japanese, Korean, and others). All Business and First Class passengers are provided with noise cancellation headphones. In Economy Class, passengers are provided with normal headphones. All seats in Business and First Class come with a plug for the laptop.

Comments of professionalism of the cabin crew:

All of the cabin crew spoke very good English, and were very professional in what they did. In complete contrast to domestic flights, China Southern Airlines seems to choose their best staff for international flights to show the perfect Guangdong hospitality. The cabin crew are all native Chinese, and came across as being very proud to work for their company. The warm welcome and the hospitality provided on China Southern Airlines is something that some Western carriers can learn from. The high quality of service and personalisation totally exceeded my expectations from this crew, and airline. Everything from the check-in process to the disembarking went smoothly. I have no doubt that China Southern Airlines will be a airline that would rival any other western 5-star airline.

During the flight, I sat in the Premier First Class and had a long educated chat with the relief Captain. I asked him why the Business Class was almost empty while the Economy Class was full, and whether that would be a good business model. He told me that the A380 must have the Business and First Class full to at least 80% in order for the airline or the flight to make profit. While Economy Class was 100% full, that did not necessarily mean that the flight can hit the profits. The A380 is an amazing product, and passengers in China should feel proud to spend and enjoy the fruits of the aircrafts service and food. One-way flight tickets on Business Class from Beijing to Guangzhou start from around RMB 4000 on the A380, and considering what China Southern Airlines offers, it really is worth spending that amount of money on it for the privilege.

Comments on the interior of the aircraft (including seat comfort): 

All the newer aircraft have bright sky blue clothing fitted onto the Economy Class seats. The Business Class seats come in three shades of grey, while the First Class seats are fitted with royal purple clothing, and pillows with the lotus company logo. Business and First Class seats can be turned into a flatbed during night flights, while both the Economy and Premier Economy cabins have seats with a comfortable pitch. This Airbus A380 being new, and so all the main features of the plane (PTV, seat comfort, ambiance, and environment, toilets etc.) were clean and modern.

Business and First Class seats also come with personal seat lamp, personal seat controls (for turning seat into a bed etc.), and a large luxurious dove feather blanket. The aircraft, which I flew on was brand new, and smelt new and fresh too! First Class seats have a fully flat bed (78 inch pitch, and 26 inch width), Business Class seats have a flat bed (78 inch pitch, 26 inch width), and Economy Class are very comfortable (37 inch pitch, 17.2 inch width). The A380 does not have a Premium Economy Class cabin. All seats in all classes have a PTV (Personal TV).

The most amazing thing about flying the Airbus A380-800 is that it is quiet- remarkably quiet even on take-off and in the cruise. The quietness of the cabin allows passengers to talk to each other at ease and without the hassle of having to shout or be afraid of having your ears popped. While in the climb, the ears don’t pop either. The cabin air pressure does not make you fatigued either. You just got to thank the remarkable engineers at Airbus for creating a castle in the sky. It really is like being inside a luxurious building, but flying at 35,000 feet. People take such luxuries of life for granted without knowing how much human effort and sacrifice went into making their lives easier and comfortable. Many test pilots and engineers have probably lose their lives in the cause of making life easy for others to enjoy. The A380 is an amazing piece of technology.

The stairs of the Airbus A380 on China Southern Airlines are decorated with a blue ribbon all throughout. It’s perhaps a salute and garnish to this new aircraft.

China Southern Airlines logo and livery: 

With one of the most nostalgic airline liveries around, China Southern Airlines adorn a red lotus flower (the symbol of Guangzhou) against a sky blue background. The fin consists of this beautiful lotus flower. The fuselage is all white except the cheatlines that wrap the nose and body of the plane, but stop short of the tail of the plane. The cheatlines consist of a thick sky-blue line, with a slightly thinner gold line running below it. This pattern of sky-blue and gold is repeated below as well. Sandwiched in-between the top and bottom sky-blue and gold cheatlines is a dark blue cheatline. This dark blue cheatline widens out when it wraps the nosecone of planes. All the planes have a silver belly.

The titles of China Southern are written across both sides of the fuselage in both English capital letters, and in Chinese. All planes proudly display the Sky team logo next to the cockpit window on both sides. In 2011, the China Southern Airlines logo was ranked at number 5 in the top 20 airline brands globally. In the same year China Southern Airlines was ranked 6th in the top 100 brands in China.  

China Southern Airlines was formed on 1st July 1988 and is one of China's leading international scheduled airline. The airline’s hub is at the ultra-modern Guangzhou Baiyun International Airport- which has in time become China’s 3rd busiest airport, as well as becoming a major international passenger and cargo hub . China Southern Airlines has 450 aircraft, including 4 Airbus A380-800 aircraft, the largest aircraft in the world. The airline has 4 of the 787 Dreamliner on order, which should commence service in late 2012. The airline has also got another 126 aircraft on order at the time of writing. China Southern is a proud member of SkyTeam and together the 16 member airlines offer its 384 million annual passengers a worldwide system of more than 14,500 daily flights covering 958 destinations in 173 countries. In 2010, China Southern Airlines reported a net profit of CNY5.8 billion ($883 million). In 2011, China Southern Airlines earned four-star status from Skytrax, the world’s most prestigious airline performing evaluation organization.

Route: Guangzhou Baiyun International to Shanghai Hongqiao Airport

Departure date and time of flight: October 2012, 8:00am

Flight Number: CZ3523

Flight duration: 2 hours 10 minutes

Class: Economy Class

Aircraft type: Boeing 777-200LR

Punctuality of the flight:

The flight departed around 30 minutes late because of the morning rush hour at Guangzhou Airport. There were plenty of Boeing 777s lined up for take-off from Guangzhou runway 02R.

Any baggage issues:

No issues. I only had hand luggage to carry.

Comments on the check-in staff and any issues:

No check in issues. Everything went perfectly smoothly at Guangzhou Airport. For domestic flights, China Southern Airlines uses check-in desks in Zone E at Terminal 2. The only major issue was the long queues at customs. There must have been thousands of people lined up and waiting to go through the security checks. Although I was on time for my flight, and had adequate time to go through security (considering the long queues), so the staff politely let me use the special VIP lane. At that point, I had the honour to meet the Captain and crew of Xiamen Airlines. They were flying to Xiamen from Guangzhou. The Captain shook my hand and told me that the queue for customs is busy every morning, and seems to be getting worse by the day.

Comments regarding the pre-meal service:

Drinks including tea and coffee were served.

Comments regarding the first meal:

The breakfast tray contained the following interesting items:

·         Shredded chicken with ridiculously oily noodles (one meal was enough!)
·         A slice of melon along with a slice of passion fruit
·         Strawberry flavoured mousse
·         Chilli sauce (Chinese airlines have started to add chilli sauce to all their domestic flights in Economy Class so that passengers can feel a bit special when presented with the basic meals of an edible type food (though it did look like as if someone had stamped their feet onto the chicken noodles)).

Comments regarding the drinks service:

A second round of drinks were offered after the meal. Beer and other alcohol was available- though I could not imagine anyone drinking that at eight in the morning (unless they were jet lagged!). There was plenty of milk, coffee and tea.

Comments of professionalism of the cabin crew:

The cabin crew seemed to be busy as the flight was full, and they were polite too. Just a normal flight, without any incidents.

Improvements that could be made:

I cannot really comment much on the in-flight food or the environment because it was not a long flight. However, it was OK for a short 2-hour flight- all I can say is that I had a good sleep when I went home and I had no stomach problems.

Comments on the interior of the aircraft (including seat comfort): 

The 777-200 plane had a seat configuration of 3-4-3 with an all economy seat set up. The plane was clean and the toilets were clean too. It was not full at all. Not bad a flight after all. The crew were friendly too.

Overall rating 1-10 (worst-best): 8 (sorry but the food lets the flight down)

China Southern Airlines is an award-winning international scheduled airline that was formed on 1st July 1988. The airline’s hub is at the ultra-modern Guangzhou Baiyun International Airport- which has in time become China’s 3rd busiest airport, as well as becoming a major international passenger and cargo hub. The airline has 480 passenger and cargo aircraft, including 4 Airbus A380-800 aircraft, the largest aircraft in the world. The airline also has 4 of the 787 Dreamliner on order, which should commence service in late 2012. On top of that, China Southern has ordered another 126 aircraft at the time of writing. In 2011, China Southern earned its Four-Star status from SKYTRAX, the world's most prestigious airline performance evaluation organization. That same year, China Southern also won the “SKYTRAX 2011 World Most Improved Airline”. 

In October 2012, China Southern adopted the world’s most luxurious Airbus A380-800 to operate the Guangzhou-Los Angeles route, investing new experiences in “Canton Route”. China Southern is a proud member of SkyTeam and together the 16 member airlines offer its 384 million annual passengers a worldwide system of more than 14,500 daily flights covering 958 destinations in 173 countries. In 2010, China Southern Airlines reported a net profit of CNY5.8 billion ($883 million). China Southern Airlines itself has more than 1,930 daily flights to 193 destinations in 35 countries and regions across the world. 

The Guangzhou-London route is a relatively new route having started on the 6th of June 2012 just prior to the London Olympics. With the introduction of the non-stop route between Guangzhou and London, thankfully gone are the days when people first travelled to Hong Kong, and then took a 4-hour coach ride to Guangzhou (and not to mention the tireless border crossings).

The London to Guangzhou route with China Southern Airlines also offers passengers a suitable connection to many exotic destinations within close proximity to Guangzhou. These include Sanya (less than 1 hour flight from Guangzhou), Guilin (less than 1 hour by flight from Guangzhou), Saipan Islands (less than 4 hours from Guangzhou), Kunming (less than 2 hours), Vietnam, Macau, and many other destinations. Guangzhou can also be a new stopover hub for those people who want to go to Melbourne for example. You can fly from London to Guangzhou, and then explore Guangzhou for a few days before taking the connecting flight onto your Australian destination. 

The introduction of this route has been eagerly awaited for over 8 years by people who would want to travel to Guangzhou non-stop from London without the hassle of going to Hong Kong (or any other destination), first. Air France has been flying to Guangzhou since the early 2000s, and for a certain period even Finnair, and Lufthansa German Airlines flew this route. It would be interesting to see if British Airways, bmi, or Virgin Atlantic may tap into this lucrative destination. There are a lot of Cantonese people living in the UK (cities such as Newcastle, Belfast, Glasgow, Birmingham, and even London have large amounts of people with connections to Canton), and this route would bring them closer to home (rather than going to Hong Kong first!).

“Based in Guangzhou, a city with millennium ancient long history, our exclusive Canton Route will be bridge between Europe and Australia,” said Mr. Si Xiamen, General Manager of China Southern Air Holding Company and Chairman of China Southern Airlines Co., Ltd., adding, “the successful opening of this Guangzhou - London route is an import part of China Southern Airlines’ global expansion strategy. It will significantly enhance China Southern Airlines’ route network and strengthen the importance of Guangzhou aviation hub”.

According to Mr. Si, China Southern Airlines plans to open additional international routes and, “steadily push forward the process of internationalization in a planned and selective way. We expect by the end of 2015, China Southern Airlines will operate more than 110 flights every week between Australia and China and our Southeast Asian flights will continue to increase in frequency”.

He said that, “China Southern Airlines is also looking at route expansion into South America, Africa and other emerging markets to expand our hub network. The broader vision of China Southern Airlines’ Canton Route is to build Guangzhou as a global comprehensive long-haul aviation hub”. China Southern Airlines is proud to be the only airline in China to operate the superjumbo Airbus A380 that will provide for extended, long-haul service to/from China.

“With opening of this new Guangzhou - London route, China Southern Airlines has increased its Europe navigable points from our two points of Paris and Amsterdam now to three. On June 15, with the increased frequency of our Guangzhou - Amsterdam route, China Southern Airlines will operate 17 weekly flights to/from Europe”, said Mr. Si, adding “with the dense route network of SkyTeam in Europe, arriving passengers can easily transfer to Milan, Berlin, Frankfurt and other European cities. China Southern Airlines has also established close cooperation with British Airways and other airlines in London. Arriving passengers from Guangzhou can quickly transfer to British Airways flights to Aberdeen, Edinburgh, Manchester and other cities within the United Kingdom”.

On September 28, 2012, China Southern was honored with the Diamond Flight Safety Award by the Civil Aviation Administration of China (CAAC), becoming the leading Chinese carrier to maintain the highest safety records in China. China Southern has been honored as the "Best Airline in China" by several international media organizations and was honored with the "Five Star Diamond Award" by The American Academy of the Hospitality Sciences in January 2004.

China Southern Airlines has three nonstop flights a week from Guangzhou to Heathrow- Wednesday, Friday, and Sunday. All flights depart Guangzhou at 9:00am, and arrive at Heathrow’s Terminal 4 at 15:25pm the same day. China Southern Airlines uses the Airbus A330-200 aircraft fitted with four classes for this route.

This route is special to me because I have been flying for over 10 years between London and Guangdong province, and I have mostly flown to either Hong Kong or Shanghai first before getting a connecting flight (from Shanghai), or coach (from Hong Kong) into Guangzhou. It would be fair to point out that despite the relative closeness of Guangzhou to Hong Kong, many British people would probably never have heard about Guangzhou (or Canton as its known), and only knew about Hong Kong. I decided to check out their brand new Business Class cabin on this exciting new route.

Route: LONDON HEATHROW (LHR) – GUANGZHOU BAIYUN (CAN)

Departure date and time of flight: October 2012

Flight number: CZ304 (ICAO callsign: “China Southern 304 heavy”)

IATA Code: CZ

IACO Callsign: CHINA SOUTHERN

Flight duration: 12 Hours 15 minutes

Class: BUSINESS CLASS

Aircraft type: AIRBUS A330-223 (16 aircraft in service)

Aircraft registration: B-6531 (First flight 13th of May 2011)

Engines: 2 x PW PW4170

Aircraft Serial Number: 28855 - line 1190

Frequent flyer programme:  Sky Pearl Club

Seat configuration for this aircraft:

First Class: 4 Suites in a 1-2-1 configuration at the front in a single row
Business Class: 24 seats in a 2-2-2 configuration,
Premium Economy Class: 48 seats in a 2-4-2 configuration
Economy Class: 232 seats in a 2-4-2 configuration

Any baggage issues:

China Southern Airlines flies from Terminal 4 at Heathrow Airport. Terminal 4 has been designated as the terminal used by airline companies that are members of the SkyTeam Alliance. When checking-in for the flight it can be a bit tricky as the Economy, and Premium Economy Class passengers have to check-in at ‘Zone F’, while Business and First Class passengers check-in at ‘Zone H’. However when one enters the terminal departures check-in area it does not mention this anywhere so all passengers end of going to the main check-in desks in ‘Zone F’. Because I, just like the other passengers, was not aware of this separated version of check-ins according to the cabin, so, therefore I ended up checking-in at the Economy Class desks.

Irrespective of the cabin you are flying in, every checked-in luggage bag must not exceed 23kg maximum. So, therefore Business and First Class can carry up to a maximum of 69kg each, however that must be split into 3 separate bags of 23kg maximum each. Economy Class passengers can carry only one piece of luggage of 23kg maximum. 

China Southern Airlines flight CZ304 departs Heathrow at 10:30pm, so it is one of the last departures of the evening (the others being Air India, Uzbekistan Airways, Sri Lankan, Gulf Air, Jet Airways, Air Arik, and Aeroflot). The time it took to go from the check-in desk, to the passport control, and through to the security checks took under 20 minutes (rare to be so fast at Heathrow!).

LOUNGE EXPERIENCE at Heathrow Terminal 4:

Passengers flying with China Southern Airlines can enjoy the usage of the SkyTeam Lounge, which is located after security checks. The lounge offers some of the finest hot and dish dishes, as well as a whole selection of hot and cold drinks. The lounge also focuses on providing an excellent array of internet facilities (all complimentary), reading materials in various languages, and live television. Clean, and spacious shower and bathroom facilities are all available should one wish to use them.

China Southern Airlines normally uses ‘Gate 5’ at Terminal 4. To get to the gate from the Lounge takes around 15 minutes (or 5 minutes- if you walk as I do, which is probably not a good idea as you’ll end up getting sweaty on a cold day by the time you get to the gate).

Punctuality of the flight, and route taken:

The aircraft departed on time, and landed on time at Guangzhou. London Heathrow Airport is one of the busiest airports in the world, and certainly gets busy during the peak hours unlike some other airports around the world. Considering that Heathrow only has two runways (27L/09R, and 27R/09L) where one is used for take-offs, and the other for landings, so therefore there tends to be a long queue of aircraft waiting to take-off (as was in this case). However, if you are an aviation enthusiast, then Heathrow is heaven for you because you can see airlines from all around the world (and going away to all corners of the world). It seemed to be a dance of the Airbus A330s taking off in the evening. Ahead of us was an Egyptair A330, a Sri Lankan Airlines Airbus A330, and an Aeroflot A330 (and we were an A330 too!).

Taking off from runway 09R on a slightly cloudy and rainy evening, we departed on a Clacton departure towards Ipswich, then North Sea, Scandinavia, North Russia, Siberia, North Mongolia, Inner Mongolia, Xi’an, and then finally heading down south into a hazy Guangzhou evening (landing on Runway 02L).

Our flight was 100% full, with 100% full cargo too. The flight time was 12 hours and 15 minutes. However, the thing that impressed me most was the feeling of leaving Guangzhou airport, and getting on a coach and being home in Panyu within an hour and a half of landing. If I had gone to Hong Kong first, then it would have easily taken me around 4 to 5 hours to get home from Hong Kong airport (taking into account the busy border crossings). I only wish they had this route between London and Guangzhou years earlier. On top of this I hope that British carriers may also consider flying this route.

Comments regarding the pre-flight service:

Business and First Class passengers are offered wet towels, and a choice of welcome non-alcoholic drinks including apple, orange, and water.

Comments regarding the pre-meal service:

Drinks from the trolley included red and white wine. Various juices were also offered, including orange, apple, lemon, and grapefruit. There were two types of red wine on offer:

Bourgueit (Cuvee les Rochettes, 2010)- French
Dona Carolina, Carmenere, 2011 – Chile

I opted for the French wine to accompany my dinner.

Comments regarding the first meal:

China Southern Airlines have taken their in-flight menu to new heights in all of their international and domestic flights (OK, so domestic flights may be an exception, but international flights have definitely been improved). The recipes used have been specially developed using the ingredients that are naturally high in quality, but low in salts, sugars, oil, and carbohydrates. The chefs at China Southern Airlines have made the dishes catered for both Western and Chinese tastes in mind- and that comes evident with the flavours that explode in the mouth as you take each spoonful. A light dinner service consisted of the following:

Hors d’oeuvre:

Smoked salmon and avocado, with radish and fennel salad.

The dish has carefully adopted characteristics of Asian cuisines, such as matching beautifully created roll of the salmon, a bit like a big wrapped sushi with elegant garnish of radish and fennel salad. A nice wedge of lemon, as well as the broad beans was a welcoming sight for the taste buds. The respect for the blend between Cantonese and Western cuisine tastes at China Southern Airlines never seem to end. A beautiful garnish of cream is well placed in the middle of this mouth-watering starter. It was the well chosen salmon that made this dish extra special.

Salad:

Mixed assorted lettuce in Thousand Island, French, or Balsamic dressing.

I opted for the French sauce to be blended in with the mixed assorted lettuce with radish, and carrots cut into shapes that look like French fries. The salad dish was made even more delicious with the French dressing.

Entree:

There were three options for the main course, including:

• Brioche stuffed chicken supreme with thyme jus and buttered vegetables.
  
• Grilled salmon with white wine sauce, Saltimbocca potatoes, and Tuscany vegetables
  
• Stir-fried butterfly prawns with assorted vegetables and steamed rice.
  

I opted for the ‘grilled salmon with white wine sauce’ dish. Apart from the obvious attraction of the lovely salmon, the thing that made this dish extra special were the three baby potatoes wrapped with thin slices of bacon. The baby cucumber and ripe tomatoes added some seriously wanted energy into this rather sludgy dish. Mind you, those potatoes are worth eating again, and again (and forever!). All three dishes were, however, richly flavoured and had plenty of coloured in them (which is difficult to get with in-flight meals).

Soft and hard bread rolls from the basket accompanied the main dish.

Dessert:

• Passion fruit tart with coconut flakes and raspberry.
  
• Haagen-Dazs Ice Cream
  
• Smoked Cheddar served with Jacobs English biscuits
  
• A selection of seasonal fruit platter
  

It has to be concluded that the ‘passion fruit tart’ must be one of the best desserts I have EVER had on any flight. I say again- it was the best dessert I have had on any in-flight meal. Kudos to the chefs at China Southern Airlines- they deserve something big from someone at a big catering company. I am not kidding you, and other 5-star airlines should note that I am damn serious when I wrote this. The dish was so good that it actually made me smile after I took the first spoonful (even the cabin crew noticed that). Why? It’s the taste of the passion fruit that stuck out more than anything did. The flavour, and the gist of the fruit felt as if I was actually eating the original passion fruit, and not just a dessert. Very original, and just gorgeous. They even provided three pieces of coconut. Nevertheless, the magic happened in the mouth was when I mixed the raspberry, the coconut, and a spoonful of the passion fruit tart. I really wish I could have a dish like this every day. It would go perfectly well with afternoon tea, or even for breakfast.

Comments regarding the after meal drinks and in-flight snacks:

Ground coffee, and decaffeinated coffee or tea (English Tetley tea, and Chinese green tea) were also available. On top of this there were a selection of herbal teas including green tea with jasmine, peppermint, blackcurrant, and camomile with honey.

The bar is located behind the galley in Business Class, and also in First Class (behind the cockpit).  
The bar also offered the following all throughout the flight:

-       Salmon quiche and prawn skewer
-       luxury chocolates
-       Fine wines, soft drinks and juices.
-       Cheese platter
-       Assorted sandwiches
-       Chinese beef noodle soup
-       Seasonal fruit basket
-       British Royal Tea (black tea with milk, and sugar)
-       Panini with beef steak, and grilled Panini with mozzarella and chicken

Comments regarding the second meal:

Breakfast was served around about an hour and a half prior to landing at Guangzhou Airport. There was a good selection of options available including:

Starters (prelude):

• Chilled fruit juice
  
• Fresh seasonal fruit
  
• Yoghurt 
  
• Choice of cereals 
  

I opted for fresh orange juice with fresh seasonal fruit, which came across as being highly colourful, yet ridiculously mouth-watering (and healthy!).

Hors d’oeuvre

Fresh ham cold-cut with assorted cheese (which included Stilton)

What seemed to look like a typical European style breakfast dish to wake up the senses. Plenty of red colour in the dish, and no doubt that the rich tastes of the salami and the ham would go wonderfully well with the egg, tomato, and the cream. I did not finish eating the selection of ham pieces on offer, though the rest of it seemed to be just fine.

Main breakfast dish:

• Spanish scrambled eggs with pork sausages, grilled herbed tomato, and rosti potato..
  
• Garganelli pasta with Parmesan cream sauce, ham, and assorted mushroom
  
• Assorted dim-sum in Lingnan style, with congee, and side dishes
  
• Chinese wheat noodles ja jian mien cucumber, and spring onion julienne
  

I opted for the ‘Spanish scrambled egg’ breakfast. The dish looked a bit empty. Perhaps this was because there was no bread or toast as a side on. The egg was delicious, and made just as you would expect it to be. Though for the price that one pays for the seat, you would have assumed that a bit more on the plate would have been on offer. Though I am not complaining for the excellent quality of the food that was presented. Accompanying the main breakfast dish were a selection of hard and soft bread rolls, and croissants from the breadbasket. I took a chocolate croissant, and a twisted apple and maple syrup covered bread stick.

Ground coffee, and decaffeinated coffee or tea (English tea, and Chinese green tea) were also available.

Comments on the in-flight entertainment system:

In-flight entertainment at China Southern Airlines has improved dramatically in the past number of years. The size of the Personal Television (PTV) behind each seat in First and Business Class is a generous 16 inches, while in the Economy Class it is 6.9 inches. There are over 400 channels offering movies, songs, serials, TV serials, and even games in at least 5 different languages (Mandarin Chinese, Cantonese, English, French, Japanese, Korean, and others). All business and first class passengers are provided with noise cancellation headphones. In Economy Class, passengers are provided with normal headphones.

All seats in Business and First Class come with a plug for the laptop.

Comments of professionalism of the cabin crew:

All of the cabin crew spoke very good English, and were very professional in what they did. In complete contrast to domestic flights, China Southern Airlines seems to choose their best staff for international flights to show the perfect Guangdong hospitality. The cabin crew are all native Chinese, and came across as being very proud to work for their company. The warm welcome and the hospitality provided on China Southern Airlines is something that some Western carriers can learn from. The high quality of service and personalisation totally exceeded my expectations from this crew, and airline. Everything from the check-in process to the disembarking went smoothly. I have no doubt that China Southern Airlines will be a airline that would rival any other western 5-star airline.

Comments on the interior of the aircraft (including seat comfort): 

All the newer aircraft have bright sky blue clothing fitted onto the Economy Class seats. The Business Class seats come in three shades of grey, while the First Class seats are fitted with royal purple clothing, and pillows with the lotus company logo. Business and First Class seats can be turned into a flatbed during night flights, while both the Economy and Premium Economy cabins have seats with a comfortable pitch. In Premium Economy, passengers can comfortably fold their legs with safe distance from the seat in front. This Airbus A330 is new, and so all the main features of the plane (PTV, seat comfort, ambiance, and environment, toilets etc.) were clean and modern.

Business and First Class seats also come with personal seat lamp, personal seat controls (for turning seat into a bed etc.), and a large luxurious dove feather blanket. The aircraft, which I flew on was brand new, and smelt new and fresh too! First Class seats have a fully flat bed (78 inch pitch, and 26 inch width), Business Class seats have a flat bed (74 inch pitch, 24 inch width), Premium Economy Class are comfortable (37 inch pitch, 17.5 inch width), and Economy Class seats are one of the most comfortable around (35 inch pitch, 17.5 inch width). All seats in all classes have a PTV (Personal TV).

Passengers in Business Class are provided with a Bio-Essence designer amenity kit bag containing a comb, toothpaste & toothbrush, eyeshades, Tanaka white moisturiser (Bio-Essence), Hydrating & moisturising cream, and earplugs.

Passengers in First Class are provided with a Bvlgari design amenity kit bag containing a comb, toothpaste & toothbrush, eyeshades, Bvlgari body lotion, Bvlgari lip moisturiser, and a Bvlgari Eau De Cologne.

China Southern Airlines logo and livery: 

With one of the most nostalgic airline liveries around, China Southern Airlines adorn a red lotus flower (the symbol of Guangzhou) against a sky blue background. The fin consists of this beautiful lotus flower. The fuselage is all white except the cheatlines that wrap the nose and body of the plane, but stop short of the tail of the plane. The cheatlines consist of a thick sky-blue line, with a slightly thinner gold line running below it. This pattern of sky-blue and gold is repeated below as well. Sandwiched in-between the top and bottom sky-blue and gold cheatlines is a dark blue cheatline. This dark blue cheatline widens out when it wraps the nosecone of planes. All the planes have a silver belly.

The titles of China Southern are written across both sides of the fuselage in both English capital letters, and in Chinese. All planes proudly display the Sky team logo next to the cockpit window on both sides. In 2011, the China Southern Airlines logo was ranked at number 5 in the top 20 airline brands globally. In the same year China Southern Airlines was ranked 6th in the top 100 brands in China.

The cabin crew at China Southern Airlines wear uniform in the colours of the airline's branding image (these are also the colours of the city of Guangzhou's lotus flower and blue background)- which are blue and red. The ladies wear a blouse that has a gold necklace lining, and a matching skirt; while the gentlemen wear black trousers and a white shirt. Senior cabin crew, including the chief purser, wear a blue coloured blouse (ladies only), and normal cabin crew wear a red coloured blouse (again, women only).      

Route: Shanghai Hongqiao Airport to Guangzhou Baiyun Airport

Departure date of flight: June 2012, evening flight

Flight Number: CZ3596

Flight duration: 2 hours 20 minutes

Class: Economy Class

Aircraft type: Airbus A321

Punctuality of the flight:

The flight departed around 10 minutes late due to heavy air traffic control around the Shanghai area. Once we got started there was hardly any sign of any delays, and it actually turned out to be a smooth flight.

Any baggage issues:

No issues- I only had hand luggage.

Comments on the check- in staff and any issues:

No check in issues. Everything went perfectly smoothly at Shanghai Hongqiao airport.

Comments regarding the pre-meal service:

Just drinks, and including tea and coffee.  

Comments regarding the first meal:

For this two-hour flight, a choice of two dishes (Chinese) for dinner. One was noodles with beef, or pork with rice. I opted to take the pork with rice.

The shredded pork and the white rice tasted nothing like one would expect...I took one look under the foil lid and nearly got my eye gouged by a crocodile.... China Southern Airlines in-flight catering needs to be improved.

A tray containing the following was included:

1.     A packet containing pickles
2.     A packet of apple chips (yeah, tastes a cross between your conventional crisps and an apple)
3.     A small pot of mineral water offered by Bilin.

The above dishes were accompanied with tea or coffee (and beer if needed).

Comments regarding the drinks service:

A second round of drinks were offered before (orange juice and water), during, and after the meal. Plenty of milk, coffee, and tea. There was also local Yanjing beer (Guangzhou brand).

Comments regarding the in-flight snacks (if any):

None

Comments regarding the second meal (if any):

None

Comments of professionalism of the cabin crew:

The cabin crew seemed proud to work for China Southern Airlines, and were very welcoming.

Comments on the interior of the aircraft (including seat comfort): 

The brand new A321 aircraft belonging to China Southern Airlines had a seat configuration of 2-2 in First Class, and a configuration of 3-3 in Economy Class. The plane was very clean, felt fresh, and the toilets showed signs of a new plane out of the factory.

Economy Class seats have a pitch of 32 inches, and a width of 18 inches (139 seats)
First Class seats have a pitch of 38 inches, and a width of 21 inches (20 seats).

Overall rating 1-10 (worst-best): 6

Route: Guangzhou Baiyun Airport to Shanghai Hongqiao Airport

Departure date of flight: June 2012, 7pm

Flight Number: CZ3547

Flight duration: 2 hours 20 minutes

Class: Economy Class

Aircraft type: Boeing 777-200

Punctuality of the flight:

Amazingly, the flight departed on time from Guangzhou, considering the evening rush hour. A slightly bumpy ride due to some turbulence, nevertheless other than that it was a nice flight. Nothing unusual.

Any baggage issues:

No issues- I only had hand luggage.

Comments on the check- in staff and any issues:

No check in issues. Everything went perfectly smoothly at check-in at Guangzhou Baiyun Airport. The check-in gates for domestic flights to Shanghai at located in the A-section of the building after security. There is a Starbucks coffee shop, and plenty of other small food and drink shops (expensive through of course being an airport). Various souvenir shops too.

Comments regarding the pre-meal service: 

Just drinks, and including tea and coffee. 

Comments regarding the first meal:

For this two-hour flight, a choice of two dishes (Chinese) for dinner. One was noodles with seafood, or chicken with rice. I opted to take the noodles with seafood.

The main hot dish contained delicious noodles, along with various bits of seafood including crab meat, baby squid, and prawns. Very healthy and scrumptious for an evening dinner.

A tray containing the following was included:

1.     A bunch of fresh cherry tomatoes
2.     A delicious coconut and vanilla flavoured cake. Very soft to the tongue and just perfect after the seafood!
3.     A small pot of mineral water offered by Bilin.
4.     Chilli sauce to put onto the noodles-another innovation by China Southern Airlines.

The above dishes were accompanied with tea or coffee (and beer if needed).

Comments regarding the drinks service:

A second round of drinks were offered before (orange juice and water), during, and after the meal. Plenty of milk, coffee, and tea. There was also local Yanjing beer (Guangzhou brand).

Comments on the interior of the aircraft (including seat comfort): 

China Southern Airlines use a mixed fleet for the Guangzhou to Shanghai route. The evening slots can be busy so that’s why they use the Boeing 777 for the fully packed evening flight.

The China Southern Airlines Boeing 777-200 uses:

Economy Class seats have a pitch of 32 inches, and a width of 18 inches
First Class seats have a pitch of 38 inches, and a width of 21 inches

Overall rating 1-10 (worst-best): 10

Route: Shanghai Hongqiao to Guangzhou Baiyun International

Departure date and time of flight: 16:45pm in December 2011

Flight Number: CZ3526

Flight duration: 2 hours 10 minutes

Class: Economy Class

Aircraft type: Airbus A321

Punctuality of the flight:

The flight departed on time and landed on time.

Any baggage issues:

No issues- the bags arrived on time and in one piece.

Comments on the check-in staff and any issues:

No check in issues. Everything went perfectly smoothly at Hongqiao Airport. I find the operations at Hongqiao much more efficient than those at Pudong Airport. Its not that busy, which makes it easy for the speedy whisk through security and onto the departure gates.

Comments regarding the pre-meal service:

Just drinks (non-alcoholic), and including tea and coffee.

Comments regarding the first meal:

The dinner box contained the following edible items: salted & peppered fish cutlet (not sure which fish it was), a plain and boring bun, a few pieces of fresh cherry tomatoes, and a packet containing corn crisps. The main hot dish contained a very generous portion of healthy chicken meatballs and rice. The food did not look edible, but in saying this I was impressed with the taste of the chicken meatballs.

Comments regarding the drinks service:

A second round of drinks were offered after the meal. No alcohol was available on this flight, but plenty of milk, coffee and tea.

Comments on the interior of the aircraft (including seat comfort): 

China Southern Airlines have a 3-3 configuration on their Airbus A321 planes. The plane was clean and the toilets were clean too. It was not full at all. Not bad a flight after all. The crew were friendly too.

Overall rating 1-10 (worst-best): 8

Route: Shenzhen Baoan airport to Guilin Liang Jiang airport

Departure date and time of flight: 09:50am on the 12th June 2011

Flight Number: CZ3240

Flight duration: 1 hour

Class: ECONOMY CLASS

Aircraft type: Boeing 737-800

Punctuality of the flight:

Though our flight departed and landed on time, with Chinese airlines and airports you always have to be prepared for delays no matter what. It had been heavily raining with thunderstorms the night before, so therefore because of this many flights were either cancelled, or delayed. Most of the passengers told me that they sat on another China Southern Airlines plane bound for Guilin the night before for almost 7 hours because it was heavily raining. After that long wait they got put up into a local hotel before being put onto this flight. So I do think myself as being lucky to have taken this flight to Guilin and not the one night before. 
 
Any baggage issues:

No issues. I only carried hand luggage with me so there was no problem.

Comments on the check- in staff and any issues:

Check-in at Shenzhen Airport was easy and very efficient.

Comments regarding the pre-meal service:

None.

Comments regarding the first meal:

The passengers were offered a packet of peanuts.

Comments regarding the drinks service:

There was a choice of having either a bottle of water, or a small carton on Chinese herbal tea. I opted for both of them!

Comments of professionalism of the cabin-crew:

The crew were very professional and offered to assist in any way possible. Because China Southern Airline is part of the ‘Skyteam’ group, so the service is that much better than the other Chinese carriers.

Comments on the interior of the aircraft (including seat comfort): 

China Southern Airlines have a 3-3 configuration on their Boeing 737-800 aircraft for Economy Class and a 2-2 configuration for their Business Class cabin.

Overall rating 1-10 (worst-best): 10

Route: Guangzhou Baiyun airport (CAN) to Sanya Phoenix airport (SYX)

Departure date and time of flight: March 2011

Flight Number: CZ6748

Flight duration: 1 hour and 5 minutes

Class: Business Class

Aircraft type: Boeing 757-200

Punctuality of the flight:

The flight departed on time and landed on time.

Any baggage issues:

No issues- the bags arrived on time and in one piece.

Comments on the check-in staff and any issues:

No check in issues.

Comments regarding the pre-meal service:

None  

Comments regarding the first meal:

For such a short flight there was not much on offer. Just a bottle of water (The brand was Ice Dew by the Coca Cola company) along with two warm cakes (one contained a pork filling while the other contained a raspberry filling). Both of the buns were delicious and you could not ask for anything else for such a short flight.

Comments regarding the drinks service: None

Comments regarding the in-flight snacks (if any):None

Comments regarding the second meal (if any):None

Comments on the in-flight system (if any):

None

Comments of professionalism of the cabin crew:

The cabin crew were polite. Just a normal flight, without any incidents.

Improvements that could be made:

This plane was an old Boeing 757-200, and China Southern seriously needs to look at phasing these aircraft out of service. The interior needs to be re-furnished and cleaned. But it’s OK because China Southern only uses the Boeing 757-200 on short haul flights these days. It is a very reliable aircraft.

Comments on the interior of the aircraft (including seat comfort): 

The 757-200 plane has a seat configuration of 3-3 in Economy Class and a 2-2 in Business Class.

Overall rating 1-10 (worst-best): 8

Route: Shanghai Hongqiao to Guangzhou Baiyun International

Departure date and time of flight: 19:45pm on the 23rd December 2009

Flight Number: CZ3504

Flight duration: 2 hours 10 minutes

Class: Economy Class

Aircraft type: Boeing 777-200LR

Punctuality of the flight:

The flight departed on time and landed on time.

Any baggage issues:

No issues- the bags arrived on time and in one piece.

Comments on the check-in staff and any issues:

No check in issues. Everything went perfectly smoothly at Hongqiao Airport. I find the operations at Hongqiao much more efficient than those at Pudong Airport. It’s not that busy, which makes it easy for the speedy whisk through security and onto the departure gates.

Comments regarding the pre-meal service:

Just drinks (non-alcoholic), and including tea and coffee.  

Comments regarding the first meal:

The dinner box contained the following interesting items: apple chips (tasted more like wine flavoured crisps), a plain and boring bun, a few slices of melon and a packet containing preserved spicy pickle which you can put onto the main food. The main hot dish contained a very generous portion of healthy chicken noodles and vegetables. The food did not look edible, but in saying this I was impressed with the taste of the chicken noodles- not bad actually (though it did look like as if someone had stamped their feet onto the chicken noodles).

Comments regarding the drinks service:

A second round of drinks were offered after the meal. No alcohol, but plenty of milk, coffee and tea.

Improvements that could be made:

I cannot really comment much on the in-flight food or the environment because it was not a long flight. But it was acceptable for a short 2-hour flight- all I can say is that I had a good sleep when I went home and I had no stomach problems.

Comments on the interior of the aircraft (including seat comfort): 

The 777-200 plane had a seat configuration of 3-4-3 with an all Economy Class seat set up. The plane was clean and the toilets were clean too. It was not full at all. Not bad a flight after all. The crew were friendly too.

Overall rating 1-10 (worst-best):

7 (sorry but the food lets the flight down)